Tag Archives: slow travel

There’s More Than One “P” That Matters in Business

I admit I have recycled, with glee, the title of this blog from a section heading on page 19 of the B Team’s new report, New Ways of Working. As I am almost half way through writing my own book on Conscious Travel, reading B Team’s report supplied that extra boost of encouragement I needed. Thank you B Team!

Those of you have followed and supported me in developing Conscious Travel over the past few months know that I have a penchant for alliteration and have also been using “P” words to organize and express the elements of the Conscious Travel model for a while now.

So I am in complete agreement with the statement that there’s more than one “P” that matters in business. In fact, in the domain called tourism and hospitality there are nine, all in support of the crucial 10th, which stands for Profit.

Conscious Travel is a way of thinking about the travel, tourism and hospitality that reflects a new paradigm, perspective or worldview that is rapidly emerging throughout humanity across the globe. It is a conceptual model designed to empower communities who want to welcome and serve guests in a manner that enables all parties to flourish.

INDUSTRIAL MODEL GRAPHIC REV JAN 31Our global $6+ trillion industry, which caters to the needs of over 1 billion international visitors and 6-8 times that number of domestic travellers, grew up on an industrial model of production and consumption that is showing serious signs of wear and tear. The operating model, which underpinned the activities and efforts of literally millions of hosts, was distilled by marketer Philip Kotler into the five famous “Ps” of product, price, placement, promotion and profit – as illustrated to the left.

The elements were deliberately placed against the background of a six-sided box or door-less room to remind us that the industrial model references neat mechanical metaphors in which the linear connections and edges can be precisely delineated and measured.

In the proposed alternative model, I applied the P initials partly as an aide memoire and to help compare old and new. Note: the new set is not designed to replace but enhance the old.

compass model revised 26th JanSo in the new model, I deployed a different metaphor, envisioning its “Ps” as pointers on a compass with each of the points acting as signposts towards a topic. The centre of the compass acts like an axle on a wheel or hub in a community pulling the eight points into a coherent whole and can be named either Perspective or Paradigm. It contains the assumptions or perceptual filters on which the model is based. The compass was depicted against the organic background of a rain forest ecosystem to remind us that Nature is a system and has much to teach us.

Every conceptual model is based on a set of assumptions, values and beliefs but few creators bother to articulate them. The assumptions underpinning Conscious Travel are listed as follows. (Readers who seek a deeper account, may go here: Perspectives Underpinning Conscious Travel)

  1. The old industrial model of production and consumption deployed by mass industrial tourism is past its sell-by-date and in danger of inflicting more harm than good on host communities.
  2. root cause 4The multiple problems being experienced today are symptoms of a deeper root cause; an erroneous and obsolete way of seeing the world and humans’ place in it.
  3. A global shift in human awareness has begun, is accelerating and will affect the evolutionary trajectory of all life on the planet.
  4. We have the capacity to shift from an extractive to a regenerative economy geared towards the flourishing of all its stakeholders.
  5. The  shift is from a focus on growth, as in more, to a more qualitative development, as in better, and from generating benefits to a few to  more equitable distribution to the many.
  6. The work starts within each individual as they self-reflect and chose to change the values, beliefs and assumptions that have consciously and unconsciously shaped their behaviour. It is then sustained in collaborative learning communities that shape hosts into agents of change.

Based on those assumptions, the model simply organises emergent thinking into eight inter-related, inter-dependent compass points relevant to travel and hospitality as an aid for deeper reflection and inquiry.

The goal is to co-create, community by community, “an environmentally sustainable, socially just and spiritually fulfilling tourism economy” that enables all its stakeholders to thrive and flourish.

Bearing those assumptions in mind, let’s look briefly at what each of the compass points to:

Purpose – Of the eight key Principles and Practices in the Conscious Travel Compass, the Antique CompassPurpose Principle provides the primary point of orientation, pulling the other seven principles together into a coherent whole. Purpose is the glue that holds an organization or community together, the amniotic fluid that nourishes its life force, and is the juice that helps everyone flow and animates activity (1). Evidence is accumulating that companies committed to serving a higher purpose actually generate more profit than those who focus exclusively on maximizing profits to shareholders.

Humans are meaning seeking beings whose full potential is expressed when we apply ourselves to an aspiration that stretches and expands our sense of self. When a company can tap into and align its community around a shared sense of purpose, it unleashes unparalleled levels of effort and creativity. This observation, made by the founder of Tom’s Shoes, summarizes the value to be had by having a clear purpose:

“the greatest competitive advantage is to allow your employees to be part of something. Something bigger than what you are doing.”

The visitor economy has so many ways in which it can change lives and circumstances for the better. It is for each enterprise and destination community to identify, resonate and express why it stands for.

People – tourism is essentially about human beings having an encounter with other human beings who live in other places. Despite the fact that tourism is really all about relationships and feelings, the industrial emphasis on product, productivity, price and turnover has, in many cases, automated, standardized and thereby de-humanized those encounters. Corporations spend millions measuring and trying to improve “engagement” – a sterile, mechanical word for passion and enthusiasm. Gallup tells us that only 13% of employees world-wide are engaged at work – does that mean then that we are being served by zombies most of the time? No wonder margins are thin and thinning!See my previous post on this topic.

 

passionate peopleThe biggest challenge and opportunity for revitalizing tourism is to “breath some life back in to it” i.e. “inspire” the people, the human beings  who serve and inspire their guests. But that will take more than words. You have to create the conditions whereby employees feel valued, respected and cared for and have a deep sense of meaning and purpose. Hardly the track record that the International Labour Organisation (ILO) associates with tourism!But now just read this observation from Raj Sisodia and John Mackey, co-authors of Conscious Capitalism and observe the shift in your energy.

“Imagine a business that is born out of a dream about how the world could be and should be. The founders are on fire to create something of relevance, resonance and permanence – a business that will far outlive them, that delivers real value of multiple kinds to everyone it touches.”

Passion and caring are both attractive and infectious. A real sense of purpose combined with an aligned, passionate workforce is an unstoppable force.

Place – this is one of three key Ps in the whole Conscious Travel model. The essence of tourism is to have an encounter in another PLACE, one different to the place called home, and one full of magic and surprise simply because your experience of it is unique to you in time and in space. The experience can never be repeated only remembered. Its mystery exists to be unveiled and known through all your senses.Your deepest knowing tells you that each place is sacred if approached the right way.

But so often the tourism industry treats it as just another product, a piece of background for the all-important transaction and you the guest are simply a PAX or ADR on legs.  A critically important part of the Conscious Travel model involves awakening hosts’ sensibilities to the uniqueness of the place they depend on, to fully experience wonder and awe and, in particular, to heal and enliven our connection with Nature.Unless hosts are still in love with the place they call home, on fire with genuine enthusiasm, how can they spark the imagination of their guests? That’s also why we work very closely with and are learning much from our indigenous colleagues at the World Indigenous Tourism Alliance. These brief words of Luther Standing Bear, an Oglala Lakota Sioux Chief explain why:

Lakota people know that a man’s heart away from nature becomes hard; we know that lack of respect for living, growing things soon lead to a lack of respect for humans too. So we keep our children close to nature’s softening influence.

Power – to effect change, and to accelerate the shift to a better way of living on this planet requires agency – the ability to influence, inspire and engage others. In the Conscious Travel context, we’re not talking about power over or the power to exploit but power as in the energy, drive, and infectious enthusiasm that wells up when you know you are living on purpose; when you are serving something bigger than you; when you are in the flow.

empowerment wave with link to postThe Internet has been a transformative force shifting power – first, from companies to customers in the marketplace, second, from employers to employees in the workplace and now empowering individuals to affect their community.

Today, people can combine their power at a speed and scale unimaginable just a few years ago. Bottom-up Movements and business models are giving agency to people and challenging existing institutions http://www.purpose.com

Another key objective of Conscious Travel is to attract, nurture and empower hosts to become community change agents who protect and regenerate culture and nature at home. In many cases that involves taking a stand on issues and attracting support. It also means tapping into a wealth of creativity and ingenuity that all communities possess but which they have traditionally been persuaded to devalue. The opening page of the B-team’s report summarizes this call perfectly:

Create thriving communities
Listen to the needs of your employees
And create an environment
That helps them
Thrive

The remaining four principles are:

Protection encompasses the activities necessary to protect and, where necessary, heal and rejuvenate the nature and culture of a place and ensure that the operations of the business generate minimum waste, zero carbon, and use earth’s resources sparingly. Many of the activities associated with this principle (energy, water and waste management) are described as sustainable activities and left to specific departments and specialists. They are put in a conceptual box called CSR.But now is the time to move way beyond compliance and obligation to a positive, joyful partnership with Nature that enlivens and nourishes.

I have avoided the use of the dreaded “S” word partly because perception and attitude are as important as techniques. The model encourages host communities to frame the challenges in terms that are relevant to their situation and to trust in their ability as stewards of Nature to take guidance from Her and tap into the ingenuity and resourcefulness of the community.

Proximity – this is a P word for Local. I believe that all travel is local (once the guest has arrived) and needs to benefit the host community in ways that the community wishes and needs. Sadly this is not the norm. Ideally, as many of the resources consumed by tourists should have been grown and or made in the locality or as close to the point of consumption as possible.

a taste of slowPace is the P word for slow. Conscious Hosts will learn how to gently slow down their guests to be able to apply all their senses to the savouring of a place such they discover endless reasons why they should stay longer and not need to rush all over the place. The goal is not just deep satisfaction but highly subjective, personal transformation. Hosts master the art of design deep experiences that touch all the senses and intelligences of a guest.

Pull – having journeyed around the eight points of the compass a Conscious Host will know who she is; what she stands for; will be able to inspire meaning and purpose in her team and extend hospitality in a way that expresses a unique sense of the place; and develop the vision and confidence to step out as an agent of change to protect the culture and nature that supports her endeavour. By acting with authenticity and integrity,  conscious hosts will beam forth their uniqueness to the marketplace and, skilled in current methods, attract (pull) the right customer who will value what the host can offer, and the right employee or fellow host (employee, staff member or supplier) who can best represent and express the host culture when taking care of the guest.

This is just a taster of how my thinking is developing and to express my appreciation to the B-team and many of the authors they refer to in the report who are acting as my mentors and tutors.

As I have said many times before, Conscious Travel is not offered as a competitor to responsible, sustainable, geo, green approaches but simply as an integrating philosophy; a mode of seeing, being and doing that is more “fit for our times” than fragmented, discrete actions and policies that focus on one point of the compass and remain unaware of the impact of and on the others. We look forward to working with and in support of the many brilliant operational specialists working tirelessly to create a better tourism and hope you respond positively to this contribution and be interested in collaborating.

(1) The error is described beautifully here: http://eprints.brighton.ac.uk/7178/1/Epistemological_Error_-_May_2010.pdf

Sustainability: A Matter of Perception

joshua bellI have “lifted” this fascinating story from GreenTeam Australia’s excellent blog, because it is speaks so clearly to the power of perception – a theme that runs through so much of my thinking and speaking.

The story takes place in Washington, DC Metro Station on a cold January morning in 2007. The man with a violin played six Bach pieces for about 45 minutes. During that time approx. 2 thousand people went through the station, most of them on their way to work. After 3 minutes a middle aged man noticed there was a musician playing. He slowed his pace and stopped for a few seconds and then hurried to meet his schedule.

4 minutes later: the violinist received his first dollar: a woman threw the money in the hat and, without stopping, continued to walk.

6 minutes: A young man leaned against the wall to listen to him, then looked at his watch and started to walk again.

10 minutes: A 3-year old boy stopped but his mother tugged him along hurriedly. The kid stopped to look at the violinist again, but the mother pushed hard and the child continued to walk, turning his head all the time. This action was repeated by several other children. Every parent, without exception, forced their children to move on quickly.

45 minutes: The musician played continuously.  Only 6 people stopped and listened for a short while. About 20 gave money but continued to walk at their normal pace.  The man collected a total of $32.

1 hour: He finished playing and silence took over. No one noticed. No one applauded, nor was there any recognition.

No one knew this, but the violinist was Joshua Bell, one of the greatest musicians in the world. He played one of the most intricate pieces ever written, with a violin worth $3.5 million dollars. Two days before Joshua Bell had sold out a theater in Boston where the seats averaged $100.

This is a true story. Joshua Bell playing incognito in the metro station was organized by the Washington Post as part of a social experiment about perception, taste and people’s priorities. Suppose, for a minute, that this was a story about a place and not a famous musician:

  • what determines beauty and value?
  • why travel if have we lost the childlike wonder that would enable us to appreciate the everyday?
  • how come the same experience can generate just $32 to the provider in one context and thousands in another?
  • how can we possibly live in harmony with nature, if we see it merely as vibrations to be measured and not something sacred to be revered?

If I had to design a sustainable tourism curriculum from scratch – on a blank piece of paper – I would not start with climate change and carbon emissions; or even how ecological footprints vary and are calculated; or the ROI on alternative energy etc etc. No, I think I would start with the poetry of Wordsworth, Thoreau or Walt Whitman, or to be more contemporary, Drew Dillinger; or the cosmology of Thomas Berry and Brian Swimme. I would  leave my students alone in an old growth forest long enough that the blinkers fell from their eyes and they could begin to see what lay hidden from those determined to do doing over being; I would encourage them to become tortoises rather than hares and ask them to devise rituals that honoured the passing of the seasons…..

Until we are prepared to slow down, stop and drink in the magical tones of Joshua Bell’s violin when the music emerges unexpectedly  from the pavement of an underpass on a drizzly November day, we will continue to gallop towards sustainability and it will recede further to the horizon. Until we have switched our perception of earth as lumberyard or ever giving ATM machine to earth as our sacred home that nurtures us; until we have mastered Wonder 101 and can articulate how a place pulses to its own unique beat; until we can feel “her” and feel one with her, why travel at all?

On Honouring Time as a Sacred Gift

At WINTA’s Indigenous Tourism Forum held as the concluding day of the Adventure Travel World Summit 2012,  my role was to explain why Indigenous Tourism is an approach whose time has most definitely come (slide deck here). When guests are received and hosted by indigenous peoples they have an opportunity to look at life through perceptual “lenses” that are not only different to the prevailing western worldview but are more likely to ensure our survival and prosperity as a species.

It’s my belief that only when a critical mass of people become aware of the lenses through which they perceive the world (ie their unexamined assumptions, values and beliefs ) and  wake up and become conscious will a real shift in collective human behaviour occur and we’ll start to live in harmony with Mother Earth. Travel and tourism can play its part in achieving this Shift. It was exciting to hear the Secretary General of the UNWTO position the 1 billion travellers as providing a huge opportunity to accelerate the shift in consciousness provided that the tourism community woke up themselves and assumed a role as guides along this adventurous journey!

The good news is that “waking up” is exactly what is happening on virtually every continent of this beautiful Planet Earth as you can see from this post by the Pachamama Alliance – an organization that has had a direct and, I think, very positive influence not just on my personal worldview but on my commitment to supporting “the Big Shift.”

In order to achieve their core mission of empowering the indigenous people of the Amazon rainforest to preserve their lands and culture its leaders have understood that their success depends on the extent to which they can convince the western world  of the relevance and power of a worldview that has sustained these first inhabitants for thousands of years.

Ben Sherman Addressing WINTA Indigenous Tourism Forum

The article titled New Moon Action: Honor Time As a Sacred Gift expresses and affirms the values that Ben Sherman (from Lakota Territory in the USA) spoke so eloquently about at the WINTA Forum – values of love, respect, reciprocity, and gratitude.

The Pachamama Alliance author points out that one of the most precious gifts of all is time – it is not a commodity that should be spent or even saved but a gift that should be consciously received (by stopping rushing and being still); shared (by focusing attention) and celebrated through acts of being rather than doing..

I’ll keep this article short because I know most of my readers consider themselves time pressed so rather than read my words please read the Pachamama post. When you start to think about time as a gift it puts the concepts of “voluntourism” and “slow travel” in a much deeper context with powerful implications for how tourism is practiced. As the indigenous worldview sees both time and space as a sacred gift, it’s less about spending time than investing time. People help each other using what has been described as “currencies of caring” i.e., “the mutual respect, relationships built on trust and the joy of sharing your gifts and talents” that Ben Sherman described as central to the indigenous world view.

“We’ve all been given a gift, the gift of life.

What we do with our lives, is our gift back”
Edo

And if you find these ideas inspiring, then I am sure you will be similarly encouraged by the concepts that a very bright young man, Charles Eisenstein, has presented in his latest book, Sacred Economics  as summarized in the short video positioned at the end of the article. Right at the beginning, Eisenstein distills in a few profound words how the old stories, which we have been telling about ourselves in our world for the past 300 + years,  have shaped our actions and our institutions:

Every culture has a story of self and answers the question “who are you” “what does it mean to be human?” Our current story says that you are a separate being among other separate beings living in a universe that is separate from us as well. You are not me; that plant is not me; we are each something separate. This story of self creates our world.

If you are a separate self and there are other separate selves out here and the universe is fundamentally indifferent to you or even hostile then you definitely  want to control and have power of these beings and those whimsical forces of nature that could extinguish you at any time. This story is becoming obsolete. It is no longer true and we don’t resonate with it any more. It is generating crises that are insoluble from these methods of control. That’s what is clearing space for us to step into a new story of self. Transcribed from video

The values articulated in the Pachamama article form a key part of the Conscious Travel model as simplified in this expression of the 7 new Ps of tourism.

Conscious Travel Operating Model

Each guest experiences the gift of a unique place (space) at a unique time as seen through their own unique set of lenses. Conscious Hosts are encouraged and enabled to slow their guests down so that they can use all their senses to experience their surroundings (Pace). Even time can stretch when we are so immersed and captivated that we lose track of it and enter “the zone”, or “flow” and another state of consciousness. In other words, instead of needing to discount products as commodities, we have the opportunity to realize and release true value associated with enabling our guests to expand their consciousness through their travel experience. To quote the Mastercard advertisement – the travel experience that transforms- priceless. This is the essence of Conscious Travel.

Some More Relevant Reading From This Blog

The Role of Indigenous Tourism in Creating Conscious Hosts

Where Do You Stand?

Changing the Dream – Why Mindsets Really, Really Matter

The Legend, Prophesy of the Eagle and the Condor

Tourism – Whats the Point Part 3 & links to Parts 1 & 2

The Beauty, Sensuality and Transformative Power of Bread

Bread: the stuff of life.

Millions of people daily ask their God to “give them this day their daily bread.”

Millions also consume something akin to cardboard sold erroneously in the name of bread. It is stuffed hurriedly and unconsciously into millions of mouths as people rush to start their day.

Supposing we could change the way people think about, savour and consume this most staple of foodstuffs in the temperate regions of western world?

Perhaps the act of making and eating hand crafted bread – which has to be locally sourced – could help us slow down and in so doing reflect on the important stuff of life? Bread as a tool for consciousness raising.

Far fetched?  Not at all.  Here’s the inspiring story of Dan Lewis, a bread maker in New York, who is doing just that – changing the way we approach the making and eating of what would otherwise be a commodity.By teaching us to savour a staple like bread we might learn to savour our travel experiences, and rekindle a sense of place and wonder?

Let Dan tell you his story in this video and then read David Sampler’s inspiring account here.

Handmade Portraits: Wild Hive Farm from Etsy on Vimeo.

(P.S. the source of this tale was actor Edward Norton who just happened to be at the S.L.O.W. Life Symposium on an alternative form of travel held in the Maldives a week or so ago and that is another inspiring source of change stories. Catch his conversation with Mark Lynas on why tourism has to recognize that it is an extractive industry that must pay the full cost of the services it uses here.We’ll be adding some of the videos to The Conscious Travel Channel soon.)


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